Skip to content

Support Services

Beyond Secure provides consistent, high-quality support for data center and end-point systems, including hardware, software, and protection services, with flexible service-level options, onsite and remote support, and authorized factory-trained engineers, all tailored to address specific service needs.

Data Migration Services

We provide Onsite and Remote delivery options for Client and Enterprise systems. In the planning phase, Beyond Secure will work with you to assess and strategize the best course of action, then let you choose the delivery method.

MULTIVENDOR HARDWARE SUPPORT

Our services protect business investments by expanding and extending the base warranties for multivendor hardware systems with break/fix and protection services. Our world-class onsite repair services are available for PCs, printers, servers, storage, and networking to ensure quick resolution of any issues. We offer a variety of support models, including onsite, remote, field response, or depot repair engagements, to suit your specific needs.

On Site Support

Our technical professionals provide onsite multivendor, multiplatform hardware and software support adhering to service level agreements. They troubleshoot IT issues and include replacement parts and materials. Onsite support is available in both dedicated and non-dedicated functions.

Accidental Damage protection

Accidental Damage Protection safeguards hardware against unexpected damages such as spills, power surges, or drops. This protection ensures users are covered in the event of loss of equipment, accidental PC damage, or loss of sensitive data.

Moves, Adds, and Changes

We assist with relocating IT devices, installing additional components, and modifying hardware or software for existing devices with our Moves, Adds and Changes services.

WARRANTY & POST-WARRANTY

Beyond Secure’s multi-vendor services offer consistent, high-quality support for both in and out-of-warranty multivendor environments. With customized service options, we provide a single point of contact for all your support needs.